Shipping & Returns
Orders are shipped weekdays only, excluding statutory holidays and usually require 2 business days for processing. Your credit card will not be charged until your purchase is shipped but you might see a hold charge on your card until that time.
North American Shipping
All orders are subject to a standard shipping and handling fees however Melii offers free shipping on orders over $50. Rush shipping is available for an additional fee. All shipping fees are calculated at checkout.
At this time, we only ship to Canada and the continental United States.
There is nothing more important to us than the happiness of our customers! We will gladly refund purchases within 30 days if the item is unused and unopened unless they were "final sale" items. We are unable to accept items that have been used.
All products purchased from retail stores are subject to the return policies of the retail store and eligible products must be returned to the original place of purchase.
To process a return from an online purchase:
- Send an email to firstname.lastname@example.org with your order # and the item(s) you want to return along with the reason for the return.
- Melii will issue a Return Authorization Number (RA #).
- Print the Return Form and include with the shipment.
- Repack the merchandise.
- Send us the package using the carrier of your choice.
- Please note that return shipping fees are the responsibility of the customer and the original shipping fees will NOT be refunded.
Melii will process a credit/refund for your products as soon as the returned item is received. All returns should be sent to: Melii Baby Inc., Returns Department, 49 Beaconsfield Boulevard, Beaconsfield, Quebec, Canada, H9W 3Y8
Melii reserves the sole and exclusive right to change or modify these terms at any time without notice.